[JRPlus] Spaceship Customer Experience Manager Salary 收入

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任職公司名稱 / 職業 / 年資  / 收入 Company Name / Job Title / Year(s) of experience / Salary

“Spaceship / Customer Experience Manager (年資 Your year(s) of experience: 4-6年 / 4-6 Years)  

Monthly Income 月收入 HK$23,000” – Anonymous 14.1.2021

公司所在地區 / Location of Company

香港 / Hong Kong

公司所屬行業類別 / industry

“Logistics/物流”– Anonymous 14.1.2021

公司性質 / Type of Company

“創業公司 Startup (成立運作少於3年)”– Anonymous 14.1.2021

公司規模 / size of your Company

“21-30人”– Anonymous 14.1.2021

實際工作時間  / Actual working hours

“6:00am – after12:00am”– Anonymous 14.1.2021

詳細説説你的工作內容 / Tell us about your work(s) in details

“Provide Customer Service to Both Hotline and online chat.

Deal with all complaints and payment dispute

Liaise with partners

Setup Call center

Monitor performance

Set up online chatbot

work as social media editor”– Anonymous 14.1.2021

你的工作需要出差嗎?Does your job require business travel?

“No”– Anonymous 14.1.2021

我的「工作日程」/ My daily routine:

  • 上班 Morning (8:00AM – 10AM)
    Meeting with CEO with no agenda and purpose
    Deal with overnight complaints
  • 11-12時 11AM-12PM
    check with partners for all the logistic error occur
    answering phone calls and online chat CS tickets
  • 中午 12PM- 2PM Afternoon
    Setup SOP for all CS related issues
    deal with unhappy customers
  • 下午 3PM – 5:30PM Late afternoon
    Continue to deal with angry customers
  • 5:30PM 之後 After 5:30PM
    deal with partners for all missed pick up of customer’s parcels

工作需要考取證書嗎?/ Qualification(s) that are required for your work(s)

“No”– Anonymous 14.1.2021

享有多少天有薪年假?/ How many days of Annual Leave in a year?

“14 days”– Anonymous 14.1.2021

享有以下的「 員工福利 」嗎? / The applicable “Employee’s Benefit(s)

“團體醫療保險 Medical Benefit”– Anonymous 14.1.2021

公司「 會否舉辦活動慶祝節日 」 / Will the Company celebrate festival(s)?

“不會 No”– Anonymous 14.1.2021

公司屬於「傳統公司」 還是 「創新公司」/ Is the Co one of traditional or innovative? 

“[redacted]”– Anonymous 14.1.2021

公司有否擔任企業社會責任? / Does the Company take on corporate social responsibilities?

“沒有 No”– Anonymous 14.1.2021

經歷的面試種類 / Types of interview

“1 輪面試 Round(s) of Interview:working experience

career vision”– Anonymous 14.1.2021

你認為公司著重以下哪些特長 Which of the below ability(ies) do your company value the most

“followers personality”– Anonymous 14.1.2021

認為求職過程有難度嗎? / Do you find the interview process challenging?

“No”– Anonymous 14.1.2021

老闆有給過你任何承諾嗎? / Did your boss promise anything?

“Yes: Free parking

salary raise after probation

Fun working environment

Freedom of speech

Freedom of work

High level of authority”– Anonymous 14.1.2021

這些承諾有否兌現?/ Are these promises live up to your expectation?

“No”– Anonymous 14.1.2021

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