Net- A-Porter Customer Care Consultant Salary 收入

  • 8/10
    收入 - 8/10
  • 7/10
    工時合理 - 7/10
  • 5/10
    晉升前景 - 5/10
  • 8/10
    快樂指數 - 8/10

收入 Income:

“Customer Care consultant 年資 Years of experience:1-3年/ 1-3 Years

月收入 Monthly Income HK$20,000 + Monthly Target Bonus” – Anonymous – 5.11.2019

Customer Care consultant(年資 1-3): 月收入 HKD$ basic salary ( depending on your experience)+ commssion (~3.5K) ”  – Anonymous – 18.9.2017

公司所在地區 Location of Company:

“香港 / Hong Kong”

工時合理 Hours :

“正常日子 Normal Day:07:00am-04:00pm / 08:00am-05:00pm

繁忙日子 Busy Day: 07:00am-04:00pm / 08:00am-05:00pm”– Anonymous – 5.11.2019

“正常日子:depending on your shift but 9 hours per day

繁忙日子:n/a” – Anonymous – 18.9.2017

年假有多少天?How many days of AL available?
“12 days”– Anonymous – 5.11.2019

晉升前景 Career Prospect:

“一般”– Anonymous – 5.11.2019

“The co itself is one of the leading ecommerce company so the name is good. A lot of the people are coming from 5 star hotels/ airlines. “- Anonymous – 18.9.2017

工作範圍 Scope of Work:

“Phone call, email, live chat, etc.”– Anonymous – 5.11.2019

Frontline customer service handling inbound phone calls, emails and live chat.
Providing styling advices to cross sell/ up sell products
Follow up with customers regarding issues on their purchases inc but not limited to lost shipments, suspicious transactions and returns” – Anonymous – 18.9.2017

快樂指數 Are you happy?:

“Coworkers are very nice.”– Anonymous – 5.11.2019

Colleagues are extremely nice but have to deal with inter-department issues” – Anonymous – 18.9.2017

入職攻略 Application Tips:

“Phone Interview, 2nd Round or more interviews, Written Tests, Interview
英語要求相當嚴格 大多數同事都在海外讀書後回港”– Anonymous – 5.11.2019

Your experience dealing with difficult customers. Knowledge on brands and styling. Written test on both Chinese and English.

Phone Interview, Written Tests” – Anonymous – 18.9.2017

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